RealoveVersion: v1.2.0 Last updated: 2026-06-12 Effective date: 2026-06-12 Applicable region: Chinese mainland
Welcome to Realove. Realove is an AI virtual companion and emotional companion product, offering AI character chat, relationship interaction, group chats, matchmaker recommendations, Moments, voice messages, voice calls, video calls, gifts, top-ups, friend invitations, and custom character creation. To help you clearly understand your rights and obligations, please read this Agreement carefully before registering, logging in, or using this service.
This agreement is jointly entered into by you and AILO (ShenZhen) Intelligence Co., Ltd, the operating entity of Realove (hereinafter referred to as "we" or the "Platform"). You can contact us via customer service email support@realove.chat; Filing information and other information shall be subject to information within the app, official website, app store page, or information publicly disclosed in accordance with the law.
If you click to agree, check 'agree,' register and log in, actually use the service, or otherwise confirm acceptance of this agreement, it means you have read, understood, and agreed to this agreement. If you do not agree to this agreement, please stop registering, logging in, or using the service.
1. Scope of the Agreement
1.1 This agreement applies to the relevant functions provided to users in the Realove App, web pages, server interfaces, and operations backend, as well as any functions or services we may offer in the future based on the same product system.
1.2 Relevant to this service, such as the Privacy Policy, Payment Agreement, Account Cancellation Instructions, Third-Party SDK List, Personal Information Collection List, Permission Usage Instructions, as well as page rules, activity rules, content standards, announcement notifications, etc., are all part of this Agreement. If the special rules are inconsistent with this Agreement, the more specific, later, or more effective rules that better protect user rights shall prevail, unless otherwise provided by laws and regulations.
1.3 Some features in this service may still be in testing, grayscale, trial operation, or regional opening stages. Specific features, prices, credit limits, consumption methods, usable range, role display scope, review rules, etc., are subject to the actual page display, order records, system configuration, and backend records.
2. Service positioning and AI content attributes
2.1 The core service of Realove is AI virtual character companionship. You can choose preset characters, or create custom characters within the platform's allowances, interacting with characters with text, images, emojis, voice, videos, Moments, group chats, gifts, red envelopes, invitations, and more.
2.2 Characters, matchmakers, character friends, group chat members, Moments updates, voice responses, video personas, proactive messages, relationship statuses, and story feedback on the platform are all virtual content generated or driven by product settings and algorithm systems. They are not real natural persons and do not represent any real person who has established a romantic relationship with you, such as a romantic partner, relative, labor, agency, partnership, investment, or other legal relationship.
2.3 AI-generated content may be affected by model capabilities, context, role settings, user input, review rules, third-party services, and network environment, and may result in inaccuracies, incompleteness, untimeliness, instability, repetition, misunderstandings, hallucinations, deviations, or inconsistencies from your expectations. You should not regard AI replies as factual promises, professional opinions, authentic representations of real people, or the platform's guarantee of results.
2.4 This service is mainly used for entertainment, companionship, emotional support, social practice, and creative experiences. AI characters cannot replace doctors, lawyers, psychological counselors, investment advisors, career advisors, emergency responders, or other professionals. For major matters such as medical, psychological crisis, legal, financial, investment, job seeking, education, personal safety, or property disposal, you should consult qualified professionals and rely on reliable real-world information.
2.5 If you experience self-harm, suicide, harm to others, assault, sudden illness, or other emergencies, please contact your local emergency rescue, medical institution, police, guardian, family or friends, or professional crisis intervention agency immediately. The comfort and advice from AI characters do not constitute emergency rescue services.
2.6 The Chinese mainland service does not provide obscene or pornographic, explicit content, illegal deep synthesis, content unsuitable for minors, or other content prohibited by laws and regulations. Experiences such as ambiguity, intimacy, and relationship advancement should be limited by age, region, relationship stage, user preferences, character settings, content moderation, and platform rules.
2.7 The platform may, in accordance with laws, regulations, and technical conditions, add "AI generation," "virtual characters," "synthetic content," watermarks, metadata, or other explicit or implicit identifiers to AI-generated or synthesized text, images, audio, video, virtual scenes, shared cards, downloaded files, and interactive interfaces. You must not maliciously delete, alter, forge, or conceal relevant marks; When you publish, disseminate, or use related content externally, you must proactively explain its AI-generated or synthetic attributes in accordance with laws, regulations, and platform rules.
3. Account registration, login, and security
3.1 You can register and log in using your phone number verification code, email, third-party login, carrier capabilities, or other methods supported by the platform. The platform may adjust login methods based on region, channel, regulatory requirements, or security needs.
3.2 You must provide truthful, accurate, legal, and valid information, and must not impersonate others' identities, phone numbers, emails, accounts, profile pictures, voices, photos, documents, company information, or other materials to register and use this service.
3.3 You should keep your account, verification code, password, login credentials, device, and payment tools safe. Any actions made through your account are generally considered your own actions, except where you can prove your account has been stolen and have taken reasonable measures in a timely manner.
3.4 You must not rent, lend, transfer, buy, sell, or share accounts, register accounts in bulk for others, or use accounts for traffic manipulation, cheating, fraud, attacks, traffic generation, money laundering, cashing out, fake transactions, or bypassing review activities.
3.5 If we discover or reasonably believe the account has abnormal login risk, theft risk, unauthorized use, improper use by minors, abnormal payment, content risk, or security risk, we may take measures such as verification code, secondary verification, risk warnings, function restrictions, service suspension, account freezing, or requiring supplementary materials.
3.6 You can apply to cancel your account through the app's settings or customer service channels. According to current product rules, account cancellation applications may enter a 7-day waiting period. During the waiting period, if there are legal or regulatory requirements, dispute resolution, order verification, unfinished transactions, security audits, etc., we may retain necessary information in accordance with the law; After the waiting period ends, we will handle the account and related data according to the rules.
4. User Qualifications and Protection of Minors
4.1 This service is mainly aimed at adults with full civil capacity. If you are under 18 years old, use with the consent and guidance of a guardian; If you are under 14 years old, you generally should not register for or use this service, unless laws and regulations permit and the platform explicitly allows age-appropriate features.
4.2 Minors are not allowed to use romantic intimate interaction, adult-oriented characters, all-ages character switches, paid top-ups, red envelopes, valuable gifts, voice cloning, original characters involving real persons or voices, content that may affect physical or mental health, or other inappropriate features. The platform can restrict, hide, close, or adjust related functions based on age information, birthday, payment behavior, device risk control, guardian feedback, or regulatory requirements.
4.3 Guardians should pay attention to minors' use of online products and manage their accounts, devices, payment tools, and personal information reasonably. If guardians discover that minors register, pay for, upload content without consent, encounter inappropriate content, or encounter other issues, they can contact us through customer service channels for assistance.
4.4 For underage characters, characters that look like minors, and characters or content claimed by users to be minors, platforms will impose stricter content boundaries. Any acts that induce, generate, disseminate, request, trade, or store pornographic, sexually suggestive, exploiting, abuse, violent, bullying, privacy invasion, or other illegal or harmful content involving minors are strictly prohibited.
5. Character interaction rules
5.1 You can choose to preset AI characters, build chat relationships, develop relationship stages, view profiles, listen to voices, view photos, interact with Moments, send gifts, and make voice or video calls. Characters' names, ages, occupations, cities, personalities, social circles, voices, photos, living conditions, etc., are virtual settings or platform materials and do not represent real personal information.
5.2 Characters may proactively send messages, reply to messages, send voice messages, post on Moments, comment interactions, make requests, refuse calls, act jealous, angry, indifferent, reconcile, break up, or reconcile based on their own settings, schedule status, emotions, relationship stages, and platform rules. The above performance is part of the product experience and does not constitute a realistic commitment made by the platform or any real individual to you.
5.3 You can modify some preset character information within the platform's permitted range, such as name, age, profession, personality tags, interests, speaking style, etc. The revised content must still comply with laws and regulations, platform content standards, and role boundaries. The platform may reject or adjust settings that are clearly illegal, infringing, use of real people, involve risks to minors, or compromise service security.
5.4 The custom character feature may allow you to upload photos, audio recordings, or fill in your character. You must ensure that the sources of related photos, sounds, personas, materials, and descriptions are legal, that you have obtained the necessary authorizations, and do not infringe on others' portrait rights, reputation rights, privacy rights, voice rights, copyrights, trademark rights, personal information rights, or other lawful rights.
5.5 You must not use character creation, modification, or interaction functions to replicate, impersonate, insult, defam, harass, sexualize, induce, scam, or manipulate real individuals. In particular, you must not use real celebrities, internet celebrities, classmates, colleagues, exes, minors, vulnerable groups, or other identifiable natural persons' photos, voices, or identity features without authorization.
5.6 The platform may automatically or manually review characters, character profiles, user-uploaded materials, character outputs, public content, private chat content, group chat content, images, voice, videos, Moments, invitation cards, and more. There may be delays, misjudgments, or missed judgments during the review, and we will continue to improve within reasonable limits.
6. Matchmakers, group chats, inviting friends, and social relationships
6.1 Matchmakers are AI virtual characters on the platform, used for guiding new users, recommending characters, offering relationship advice, inviting friends, and other interactions. Matchmakers' recommendations are generated based on your expressed preferences, character information, product strategies, and safety rules, and do not constitute real-life marriage introductions, real-person matchmaking, friendship guarantees, or promises of results.
6.2 You can select characters through the character plaza, matchmaker recommendations, friends list, or other entry points. Actions such as adding or removing characters, breaking up, reconciling, creating group chats, or adding or removing group members only affect virtual relationships and interactive experiences within the platform, and do not create real-life relationships of marriage, kinship, labor, agency, creditor-debtor-debtor-in-law, or other legal identity relationships.
6.3 Group chat features allow multiple AI characters to interact in the same conversation. Disputes between characters, jealousy, alliances, leaving groups, comments, memory synchronization, private chat feedback, and so on are all fictional storylines and algorithm-generated content. You are still responsible for what you post in group chats.
6.4 The invite friend feature may be completed through character friends, business cards, invitation codes, links, or QR codes. Invitation rewards, registration rewards, traffic, gifts, red envelopes, event eligibility, etc., are subject to page display, event rules, and backend records. The platform can restrict or cancel rewards for false registrations, batch registrations, device/IP anomalies, cheating, fraudulent reward taking, commercial promotions, and other behaviors.
6.5 When you share invitation links, character cards, or content with real friends, you should respect their wishes and must not harass, deceive, or induce minors, improperly collect others' information, or package platform content as real social information.
7. Voice, video, image, and call services
7.1 Features such as voice messaging, voice calls, video calls, selfie videos, photo interactions, character voices, and digital human avatars may require device permissions such as microphone, camera, photo album, storage, network, push notifications, and audio playback. You can manage permissions in the system settings; turning off permissions may cause corresponding functions to become unavailable.
7.2 Whether a call is connected, whether the character is willing to answer, call duration, video quality, audio quality, latency, disconnection, subtitles, transcription, recognition results, digital human rendering effects, and other factors are affected by the character's status, relationship stage, balance, device performance, network quality, third-party services, model capabilities, and security rules.
7.3 Capabilities such as speech recognition, speech synthesis, voice cloning, video rendering, image generation, or understanding may be provided by platform-developed systems or third-party services. You understand and agree that related capabilities may experience recognition errors, lip-syncing issues, unstable voice, delayed images, generation failures, content rejection, queue waiting, and other issues.
7.4 You must not record, upload, generate, or disseminate illegal, infringing, pornographic or vulgar, violent, bloody, extremist, fraudulent, induced, privacy invasion, unauthorized faces or voices, content inappropriate for minors, or used for secretly filming, harassment, extortion, fraud, identity impersonation, deepfakes, or similar purposes.
7.5 If the platform or third-party service cannot provide voice, video, or image functions due to security, compliance, cost, capacity, model policies, regional restrictions, account status, maintenance upgrades, etc., we can take measures such as downgrading, pausing, queuing, restricting, replacing suppliers, or closing the entry point, and try to use page prompts, announcements, or customer service explanations.
8. User-uploaded content versus public content
8.1 User uploads include but are not limited to text, nicknames, profile pictures, birthdays, gender, personal profiles, social circles, comments, chat content, images, photos, emojis, voices, videos, character settings, character materials, feedback, report materials, invitation copywriting, and more.
8.2 You must ensure that the user's uploaded content is legally sourced, has complete rights, is authentic or has reasonable grounds, does not infringe on the legitimate rights and interests of any third party, nor violate laws, regulations, public order and good customs, or platform rules.
8.3 Content you post in your Moments, comment sections, invitation cards, public character profiles, or other places where others might see it may be seen by other users, character systems, operations backends, or moderators. Please do not publicly publish ID numbers, bank card numbers, detailed addresses, contact information, verification codes, passwords, health information, minor information, others' privacy, or other sensitive information.
8.4 For private chats, group chats, calls, images, Moments, comments, and other content, the platform may take necessary actions to generate AI replies, maintain character memory, synchronize status across multiple devices, implement review risk control, handle complaints and reports, locate faults, complete orders, and fulfill legal obligations. The personal information processing rules shall be governed by the "Privacy Policy."
8.5 You can delete messages, withdraw messages, delete Moments, cancel accounts, or request personal information processing within the scope supported by the product. However, due to backup, auditing, risk control, orders, disputes, legal obligations, or technical limitations, some content may continue to be retained for a necessary period or through anonymization or de-identification.
9. User Code of Conduct
9.1 You should use this service in a civilized, rational, and legal manner, and must not use it to commit illegal activities, infringement, breach of contract, disrupt online order, harm others, or damage platform rights and interests.
9.2 You may not publish, generate, induce, disseminate, store, trade, or assist in disseminating the following content:
(1) Content that opposes the basic principles established by the Constitution, endangers national security, honor, and interests, leaks state secrets, subverts state power, or undermines national unity; (2) Content that incites ethnic hatred, ethnic discrimination, regional discrimination, religious extremism, terrorism, violent crimes, group confrontation, or undermines ethnic unity; (3) Obscene or pornographic, vulgar or borderline content, sex trafficking, soliciting prostitution, molestation, sexual harassment, involuntary sexual content, minor pornography, or sexual exploitation of minors; (4) Content that insults, defams, spreads rumors, cyberbullies, doxxing, leaks privacy, threats, intimidation, discrimination, harassment, or maliciously attacks others; (5) Content related to fraud, gambling, money laundering, pyramid schemes, illegal fundraising, cash-out, order brushing, black and gray industries, illegal traffic generation, cheating, cheating devices, account trading, and false transactions; (6) Illegal transactions involving drugs, prohibited drugs, firearms and ammunition, controlled devices, explosives, wild animals and products, illegal medical aesthetics, illegal surrogacy, and other illegal transactions; (7) Content that instigates, assists, or glorifies self-harm, suicide, abuse, violence, crime, dangerous challenges, evading supervision, or circumventing security measures; (8) Content infringing on others' intellectual property rights, trade secrets, portrait rights, reputation rights, privacy rights, personal information rights, voice rights, or other lawful rights and interests; (9) Content that is deeply synthesized, face-swapped, onomatopoeia, impersonates real people, fabricates news, fabricates evidence, fabricates transactions, or misleads the public without obvious identification or authorization; (10) Content containing viruses, trojans, web scrapers, malicious code, phishing links, spam ads, malicious promotions, or content that affects service stability; (11) Other content prohibited or unsuitable by laws, regulations, regulatory requirements, or platform rules.
9.3 You must not bypass, attack, interfere with, or compromise the platform's login, authentication, billing, auditing, risk control, model calls, content boundaries, invitation codes, payment callbacks, storage, push, WebSocket, anti-cheating, or other security mechanisms.
9.4 You must not collect, copy, train, resell, publicly disclose platform data, character profiles, materials, prompts, model outputs, interface responses, or other non-public information through crawlers, scripts, interface reverse engineering, batch requests, automation tools, large model proxies, plugins, stress testing, packet capture, or tampering.
9.5 You must not use AI characters to deceive, induce, scam, extort, manipulate, manipulate emotions, impersonate customer service, impersonate platforms, impersonate real lovers, impersonate minors, solicit money, or induce others to engage in improper behavior.
10. Content review, reporting, and handling
10.1 To maintain the online information content ecosystem and user safety, the platform can perform machine review, sensitive word processing, manual verification, log recording, and secure interception on user input, AI output, character profiles, uploaded images, voice, videos, Moments, comments, invitations, public materials, and more.
10.2 For content suspected of illegal or non-compliant activities, infringement, endangering minors, affecting safety, disrupting platform order, or provoking complaints and reports, the platform may, depending on the risk level, take measures such as prompting modifications, refusing to generate or rewriting content, hiding, deleting, folding, restricting dissemination, restricting functions, suspending accounts, banning accounts, preserving evidence, or reporting to relevant authorities.
10.3 You can report violating content, character output issues, infringing content, account anomalies, minor issues, payment anomalies, or other security issues through the app's in-app entry or customer service channels. When reporting, please try to provide content links, screenshots, time, account, order number, description, and other materials to facilitate verification.
10.4 Because AI content is generative and uncertain, platform reviews may not detect all risks in advance and may lead to misjudgments due to insufficient context. If you believe the platform handled the matter incorrectly, you can appeal through customer service channels, and we will review the matter within a reasonable scope.
10.5 For content, logs, orders, and account information that are legally required to retain, report, or cooperate with investigations, the platform will handle them in accordance with laws, regulations, regulatory requirements, and the Privacy Policy.
11. Payments, balances, gifts, and red envelopes
11.1 The platform may offer paid services such as recharges, phone credits, data, voice calls, video calls, image generation, gifts, red envelopes, memberships, event gift packs, or other paid services. Whether it is launched, name, price, quantity, benefits, validity period, consumption rules, and refund rules are subject to page display, order records, balance records, and the "Payment Agreement."
11.2 Activities such as "topping up phone credits for characters," "topping up data," "sending gifts," and "sending red envelopes" in this service belong to product narratives and virtual interactive expressions, and do not represent transfers, gifts, or establishment of real creditor-debtor relationships with real individuals. Virtual gifts, virtual red envelopes, character feedback, and storyline responses do not carry the meaning of real property returns, promises of returns, or offline fulfillment.
11.3 You should spend rationally and use paid features according to your financial means. Platforms may set rules such as daily free quotas, monthly spending limits, minor protection, payment risk control, abnormal order verification, and anti-addiction reminders. Actual rules are subject to page and backend configuration.
11.4 Minors are not allowed to recharge, purchase gifts, send red envelopes, or use other paid functions without the consent of their guardians. If guardians discover that minors make payments without consent, they should promptly provide the account number, order number, payment voucher, and guardianship statement. The platform will verify and handle the matter according to the rules.
11.5 Due to network delays, payment channels, risk control verification, third-party callbacks, account status, inventory, event rules, and other reasons, payment delays, credit arrival delays, order anomalies, or benefit display delays may occur. You can keep your order information and contact customer service for verification.
12. Intellectual property
12.1 The platform and its affiliates and partners lawfully enjoy intellectual property rights or legal usage rights for Realove products, brands, logos, interfaces, interactions, code, databases, character settings, character materials, images, sound, videos, prompts, model configurations, operational copy, event rules, virtual gifts, emoji packs, digital human models, technical documents, and other content.
12.2 Without written permission from the platform or rights holder, you may not copy, adapt, disseminate, rent, sell, reverse engineer, extract, scrape, train, commercialize, publicly display, or otherwise use platform content, except where laws and regulations permit or the platform explicitly opens fair use.
12.3 You reserve the right to legally upload, create, or provide user content. To provide, maintain, review, improve, display, store, backup, generate AI responses, handle complaints, complete sharing, and promote the Service, you grant the Platform a worldwide, non-exclusive, revocable (though revocation does not affect lawful processing prior to revocation), and free necessary licenses.
12.4 You understand that AI-generated content may not be unique. Similar character settings, similar prompts, similar contexts, or model generalization capabilities may allow different users to achieve the same or similar output. The platform does not guarantee that any AI output belongs solely to you, nor does it guarantee that the AI output will not resemble existing third-party works.
12.5 You may store, forward, or share AI content you obtain through the Service for personal, non-commercial purposes, provided it does not violate laws or regulations, third-party rights, platform rules, generative AI identification requirements, and this Agreement. If you intend to use AI content for commercial, advertising, publishing, training, model training, external charges, media dissemination, or other high-risk purposes, you should confirm your rights boundaries and obtain written permission from the platform or relevant rights holders.
13. Personal Information and Privacy
13.1 The platform will process your personal information in accordance with the Privacy Policy. The information we process may include account information, login status, device information, network information, push notifications, chat content, voice, images, videos, role relationships, user preferences, balance statements, order information, uploaded files, reporting materials, customer service records, security logs, and more.
13.2 We will make reasonable efforts to protect personal information security through access control, transmission encryption, permission management, log auditing, minimal necessity, de-identification, and other measures, but internet services cannot guarantee absolute security. You should also avoid exposing sensitive information in chats, Moments, group chats, profile pictures, nicknames, and invitation links.
13.3 You may lawfully apply to query, correct, copy, or delete personal information, withdraw authorization consent, manage system permissions, cancel accounts, or submit personal information-related requests through customer service channels. Specific rules, exceptions, and processing periods shall be subject to the "Privacy Policy" and laws and regulations.
13.4 The platform may integrate third-party services such as SMS, push notifications, payments, object storage, speech recognition, speech synthesis, image generation, video rendering, content review, and statistical analysis. We provide third parties with the necessary information to implement functions within the necessary scope and explain them through the Privacy Policy, the Third-Party SDK List, and other relevant documents.
14. Service changes, interruptions, and terminations
14.1 The platform can adjust service content, interfaces, roles, materials, features, pricing, quotas, activities, pages, review strategies, and applicable regions based on product planning, operational strategies, cost control, model capabilities, third-party services, regulatory requirements, security risks, user feedback, or technical maintenance.
14.2 The platform may experience service interruptions, delays, downgrades, data synchronization failures, generation failures, or partial function inavailability due to equipment failures, system maintenance, network congestion, power supply failures, third-party service malfunctions, model service unavailability, payment channel malfunctions, storage service malfunctions, security incidents, natural disasters, government actions, regulatory requirements, force majeure, or other reasonable causes.
14.3 We will make reasonable efforts to ensure service continuity and, when necessary, provide reminders through the app, announcements, customer service, SMS, push notifications, and other means. However, we do not promise that the service will never be interrupted, never error-free, that all content will be permanently preserved, or that all features will remain permanently available.
14.4 If you violate laws and regulations, this Agreement, special rules, or platform security requirements, the platform may, depending on the circumstances, take measures such as warnings, content deletion, function restrictions, login restrictions, service suspension, balance freeze, reward cancellation, account bans, service termination, or legal liability.
14.5 If the platform ceases operations or terminates a service, we will handle user accounts, data, balances, orders, and after-sales matters in accordance with laws, regulations, and platform announcements.
15. Disclaimer
15.1 You understand and agree that this service is provided as is and in available condition. The Platform will make reasonable efforts to enhance the product experience but does not make express or implied warranties regarding merchantability, suitability for specific uses, complete accuracy, complete continuity, complete security, or complete fulfillment of your needs.
15.2 The expressions, emotions, relationship feedback, social media, voices, videos, recommendations, suggestions, plots, and memories of AI characters do not represent the views of the platform, nor do they represent the true personal views, nor do they constitute commitments of real-life relationships, professional opinions, profit commitments, therapeutic effects, legal opinions, investment advice, or other definitive results.
15.3 You make real-world decisions, external dissemination, commercial use, emotional investment, consumption behavior, social behavior, or other actions based on AI content, which you will judge and bear the corresponding consequences, except where laws and regulations provide otherwise or the platform is legally liable.
15.4 Any complaints, disputes, claims, penalties, losses, or liabilities arising from your violation of laws, regulations, this Agreement, or third-party rights shall be borne by you alone; If you cause losses to the platform or third parties as a result, you should compensate according to law.
15.5 For impacts caused by force majeure, third-party services, network failures, payment channels, device permissions, user misoperations, account theft, content review errors, unstable model output, data synchronization delays, and other reasons not caused by the platform's intent or gross negligence, the platform will bear corresponding responsibilities within the scope permitted by law.
16. Limitation of liability
16.1 Within the scope permitted by law, the platform shall not be liable for indirect losses, consequential losses, punitive losses, goodwill losses, data losses, profit losses, emotional damages, or loss of opportunities, except where otherwise mandated by laws and regulations.
16.2 If the platform is legally required to bear compensation liability, the scope of compensation will be limited to the actual losses you directly suffered from using the related services. For paid services, within the scope permitted by law, the platform's compensation liability generally does not exceed the actual and verified amount you paid for the specific service that gave rise to the dispute.
16.3 This article does not exclude or limit liability arising from the platform's intentional acts, gross negligence, infringement of personal rights and interests, violation of personal information protection obligations, or mandatory provisions of laws and regulations.
17. Notifications and Contact Information
17.1 The platform can send you service notifications, protocol updates, order reminders, security alerts, content processing results, event information, and more through in-app messages, system pop-ups, announcements, site messages, SMS, emails, push notifications, customer service replies, official website pages, app store pages, and more.
17.2 You should ensure that the phone number, email, device push permissions, and other information bound to your account can receive notifications normally. If you fail to receive notifications due to inaccurate information, invalid contact information, closure notifications, device or network abnormalities, this will not affect the validity of the notice after it is issued on the platform, except as otherwise provided by laws and regulations.
17.3 If you have questions about your account, content, payments, privacy, minors, infringement, reports, agreements, or other issues, you can contact us through the app's customer service portal or the customer service email support@realove.chat.
18. Protocol updates
18.1 We may update this Agreement in accordance with laws, regulations, regulatory requirements, product features, business models, third-party services, user rights protection, or operational needs.
18.2 For changes involving your significant rights, we will notify you in reasonable ways, such as pop-up windows, announcements, internal messages, version update instructions, login prompts, etc. If you do not agree to the updated agreement, you should stop using the relevant services; Your continued use of the Service is deemed as acceptance of the updated Agreement.
18.3 If laws and regulations require you to regain your explicit consent, the platform will comply accordingly. Historical versions, version numbers, and effective dates are subject to the actual storage and display on the platform.
19. Application of Law and Dispute Resolution
19.1 The formation, effectiveness, performance, interpretation, termination, and dispute resolution of this agreement shall be governed by the laws of mainland China and not the rules of conflict of law.
19.2 In case of disputes arising from this Agreement or the Service, you and the Platform should first negotiate amicably. If negotiation fails, either party may file a lawsuit with the people's court having jurisdiction over the operating entity's place of residence, unless laws and regulations provide for compulsory jurisdiction.
19.3 If any provision of this agreement is found invalid, revoked, or unenforceable, it shall not affect the validity of the other provisions. The platform's failure to immediately exercise any right does not constitute a waiver of that right.
20. Key Points
20.1 Realove is an AI virtual companion product, and its characters are not real natural people.
20.2 AI content may be inaccurate, incomplete, or unstable and should not replace professional opinion.
20.3 No illegal, obscene or pornographic, unsuitable for minors, or unauthorized deep synthesis content is provided in Chinese mainland.
20.4 Creating your own character, uploading photos, and uploading voices must be from legal sources and must not be used by real people.
20.5 Gifts, red envelopes, phone credits, and traffic are virtual interactions within the platform and do not represent transfers to real individuals or establishing real-world relationships.
20.6 Minors should use it with the consent and guidance of their guardians and are not allowed to use intimate interaction or paid features.
20.7 Please use and spend rationally. When facing urgent or professional issues, seek real-world professional help.